Acceptable Use Policy for High-Speed Internet Services

Why is Swyft Fiber providing this Policy to my business?

Swyft Fiber’s goal is to provide its customers with the best commercial Internet service possible. In order to help accomplish this, Swyft Fiber has adopted this Acceptable Use Policy (the “Policy”). This Policy outlines acceptable use of Swyft Fiber Business Services Internet service, including Swyft Fiber-provided Wi-Fi Internet service, Ethernet services, other Internet-based communications services and any other Swyft Fiber Business service that links to or references this Policy (each and collectively, the “Service”). This Policy is in addition to any other restrictions contained in any applicable terms and conditions or other agreements for Small Business or Enterprise services. All capitalized terms used in this Policy that are not defined here have the meanings given to them in the applicable Small Business and Enterprise Services agreements (each and collectively, “Business Services Agreements”).

All Swyft Fiber Business Services customers and all others who use the Service (the “customer,” “user,” “you,” or “your”) must comply with this Policy. Your business’s or your user’s failure to comply with this Policy could result in the suspension or termination of its Service account. In these cases, termination or other charges may apply. Therefore, you should take steps to ensure that end users who use the Service are aware of this Policy and agree to abide by it. If your business does not agree to comply with this Policy, it must immediately stop all use of the Service and notify Swyft Fiber so that it can close your business’s account.

Does this Policy apply to my use of Swyft Fiber Business Services Wi-Fi-identified services inside and outside of my premises and in public places?

This Policy applies to your use of the Service if you are a Swyft Fiber Business Services customer who accesses Swyft Fiber-provided Business Services Wi-Fi-identified services inside or outside of your premises or in public places using a Swyft Fiber Business Services login and password. You can learn more about Swyft Fiber-provided Wi-Fi services by going to https://swyftfiber.com/business/.

How will my business know when Swyft Fiber changes this Policy and how will it report violations of this Policy?

Swyft Fiber may revise this Policy from time to time by posting a new version on the website at https://swyftfiber.com/acceptable-use or any successor URL(s) (the “Website”) or by communicating it in another manner as described below. For a copy of this document, please call (833) 467-9938 or go to the Website. Swyft Fiber will use reasonable efforts to make customers aware of any changes to this Policy, which may include sending email announcements or posting information on the Swyft Fiber Business Services website. Revised versions of this Policy are effective immediately upon posting. Accordingly, customers of the Service should read any Swyft Fiber announcements they receive and regularly visit the Swyft Fiber Business Services website and review this Policy to ensure that their activities conform to the most recent version.

To report a child exploitation or another child-related incident involving the Internet, go to https://www.fbi.gov/how-we-can-help-you/victim-services/cenp.

Prohibited Uses and Activities

What uses and activities does Swyft Fiber prohibit?

In general, the Policy prohibits uses and activities involving the Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Service by others. For example, these prohibited uses and activities include, but are not limited to, using the Service, Customer-Provided Equipment, or the Swyft Fiber Equipment, either individually or in combination with one another, to:

Conduct and information restrictions

  • undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
  • post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;
  • upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
  • transmit unsolicited bulk or commercial messages commonly known as “spam;”
  • send large numbers of copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;
  • initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;
  • participate in the collection of large numbers of email addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;
  • collect responses from unsolicited bulk messages;
  • use IRC (Internet Relay Chat) or other chat services or tools to flood chats, or use unattended clones, bots, or other automated programs to engage in chats;
  • falsify, alter, or remove message headers;
  • falsify references to Swyft Fiber or its network, by name or other identifier, in messages;
  • impersonate any person or entity, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity (e.g., “phishing”);
  • violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or website that you access or use;

Technical restrictions

  • access any other person’s computer or computer system, device, sensor, camera, network, software, or data without his, her or their knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for your business, logging into or making use of a server or account your business is not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;
  • use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited;
  • copy, distribute, or sublicense any proprietary software provided in connection with the Service by Swyft Fiber or any third party, except that your business may make one copy of each software program for back-up purposes only;
  • distribute programs that make unauthorized changes to software (cracks);
  • service, alter, modify, or tamper with the Swyft Fiber Equipment or Service or permit any other person to do the same who is not authorized by Swyft Fiber;

Network and usage restrictions

  • use the Service for operation as an Internet service provider or for any other business, legal entity, or organizational purpose (whether or not for profit);
  • restrict, inhibit, compromise, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service (except for tools for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature;
  • restrict, inhibit, compromise, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any Swyft Fiber (or Swyft Fiber supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any Swyft Fiber (or Swyft Fiber supplier) facilities used to deliver the Service;
  • make the Service (i) available to any third party unless done with Swyft Fiber’s written approval in accordance with an applicable Business Services Agreement or (ii) available to any person or third party for use within a residential unit at the site(s) at which Customer receives the Service. It is not a violation of this Policy for a Customer to make the Service available to its authorized employees, contractors or to other users (i.e., the public, customers of an establishment or hotel or motel guests and patrons) in the common or public areas of the site at which Customer receives the Service, so long as such use does not violate the terms and conditions of Customer’s Business Services Agreement;
  • resell the Service or otherwise make available to anyone outside the Service Location(s) the ability to use the Service, in whole or in part, directly or indirectly, unless expressly permitted by the applicable Business Services Agreement;
  • connect the Swyft Fiber Equipment to any computer or device outside of your business’ Service Location(s);
  • interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host;
  • interfere with Swyft Fiber’s ability to control or block ports for safety and security purposes and as part of its overall network management;
  • interfere with Swyft Fiber’s use and control of its domain name server (“DNS”) used in connection with the Service; and
  • access and use the Service with anything other than a dynamic Internet Protocol (“IP”) address that adheres to the dynamic host configuration protocol (“DHCP”), unless otherwise expressly permitted by the applicable Business Services Agreement.

Customer Conduct and Features of the Service

What obligations does my business have under this Policy?

In addition to being responsible for your own compliance with this Policy, your business is also responsible for any use or misuse of the Service that violates this Policy, even if it was committed by an employee, contractor, customer, or guest with access to your Service account.

Your business is solely responsible for preventing your employees, contractors, customers and/or guests from engaging in copyright infringement in connection with your Service account, and for complying with all notices and requests pursuant to the Digital Millennium Copyright Act, 17 U.S.C. §512(c)(3) (“DMCA”). Your business shall have a process for expeditiously complying with and responding to DMCA take-down notices. Upon reasonable request by Swyft Fiber, your business shall furnish to Swyft Fiber information that reasonably demonstrates your policies, procedures and practices for addressing DMCA violations in connection with your Service account and the personnel responsible for DMCA compliance.

Your business is responsible for securing the Customer-Provided Equipment and any other Service Location(s) equipment or programs not provided by Swyft Fiber that connect to the Service from external threats such as viruses, spam, bot nets, and other methods of intrusion.

How does Swyft Fiber address inappropriate content and transmissions?

Swyft Fiber reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Sections I or II of this Policy, or otherwise harmful to Swyft Fiber’s network or customers using the Service, regardless of whether this material or its dissemination is unlawful so long as it violates this Policy. Neither Swyft Fiber nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, email, file transfer, blog, newsgroup, and instant message transmissions) made on the Service. However, Swyft Fiber and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this Policy and to disclose, block, or remove them in accordance with this Policy, the Business Services Agreement, and applicable law.

What requirements apply to electronic mail?

The Service may not be used to communicate or distribute email or other forms of communications in violation of this Policy. As described below, Swyft Fiber uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).

Swyft Fiber is not responsible for deleting or forwarding any email sent to the wrong email address(es) by your business or by someone else trying to send email to your business or its employees, contractors, or users. Swyft Fiber is also not responsible for forwarding email sent to any account that has been suspended or terminated. This email will be returned to the sender, ignored, deleted, or stored temporarily at Swyft Fiber’s sole discretion. In the event that a Service account is terminated for any reason, all e-mail associated with that account (and any secondary accounts) that is hosted by or at the direction of Swyft Fiber may be permanently deleted as well.

In the event that Swyft Fiber believes in its sole discretion that any subscriber name, account name, or email address (collectively, an “identifier”) on the Service may be used for, or is being used for, any misleading, fraudulent, or other improper or illegal purpose, Swyft Fiber (i) reserves the right to block access to and prevent the use of any of these identifiers and (ii) may at any time require any customer to change his, her or their identifier. In addition, Swyft Fiber may at any time reserve any identifiers on the Service for Swyft Fiber’s own purposes.

Swyft Fiber Service plans limit the storage of messages on Swyft Fiber’s systems. Neither Swyft Fiber nor any of its suppliers shall have any liability for the deletion of, or failure to store, messages or of the mis-delivery of, failure to deliver, or the untimely delivery of messages.

Swyft Fiber’s email servers and other systems employ various virus detection and prevention tools that it updates frequently to respond to the latest threats on the Internet. These tools will automatically remove viruses and other unwanted material from emails whenever possible. This applies both to emails your business sends as well as to emails your business receives. Swyft Fiber’s systems also may scan all incoming and outgoing email traffic over the Service using automated tools applying recognized and commonly used techniques for identifying and blocking spam and other unwanted or harmful code or content.

What requirements apply to instant, video, and audio messages?

Each user is responsible for the contents of his, her or their instant, video, and audio messages and the consequences of any of these messages. Swyft Fiber assumes no responsibility for the timeliness, mis-delivery, deletion, or failure to store these messages. In the event that a Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted as well.

What requirements apply to my business’ Service account Internet reputation?

Swyft Fiber provides the Service for use in your business. Everything your business does using the Service will be directly attributable to your business and affect its reputation. However, because Swyft Fiber provides the systems to deliver the Service, your business can do things using the Service that are directly attributable to Swyft Fiber and affect its reputation. Most obviously, if your business uses the Service to send spam (or what spam reporting services or recipients classify as spam), this activity may affect Swyft Fiber’s reputation because of its ownership of the IP addresses associated with the Service. These types of activities also violate this Policy.

Swyft Fiber reserves the right to suspend or terminate Service accounts when your business’ use of the Service or any of its features negatively impacts Swyft Fiber’s reputation as determined in its sole discretion. Any use of the Service or its features that results in your business’ Service account, or any associated Swyft Fiber information, being listed on spam reporting websites such as Spamhaus, SBL, ROKSO, TrendMicro Maps, or SenderScore Blocklist, or anti-phishing or anti-spyware services, may result in Swyft Fiber suspending or terminating your business’ Service account.

In these situations, Swyft Fiber prefers to work directly with your business to address the problems causing the harm to Swyft Fiber’s reputation so that they do not happen again.

Network Management

Why does Swyft Fiber manage its network?

Swyft Fiber manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers. High-speed bandwidth and network resources are not unlimited. Managing the network is essential as Swyft Fiber works to promote the use and enjoyment of the Internet by all of its customers. Swyft Fiber uses reasonable network management practices that are consistent with industry standards. Swyft Fiber tries to use tools and technologies that are minimally intrusive and, in its independent judgment guided by industry experience, among the best in class. Of course, Swyft Fiber’s network management practices will change and evolve along with the uses of the Internet and the challenges and threats on the Internet.

The need to engage in network management is not limited to Swyft Fiber. In fact, all large Internet service providers manage their networks. Many of them use the same or similar tools that Swyft Fiber does. If the company did not manage its network, its customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of service. By engaging in responsible network management including enforcement of this Policy, Swyft Fiber can deliver the best possible broadband Internet experience to all of its customers.

How does Swyft Fiber manage its network?

Swyft Fiber uses various tools and techniques to manage its network and to deliver the Service. These tools and techniques are dynamic, like the network and its usage, and can and do change. For example, these Network management activities employed by Swyft Fiber may include (i) identifying spam and preventing its delivery to customer email accounts, (ii) detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, and (iii) using other tools and techniques that Swyft Fiber may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers.

Data Consumption

Are there restrictions on data consumption that apply to the Service?

The Service is for commercial use only in a small, medium, or large business as determined by the applicable Business Services Agreement. Therefore, Swyft Fiber reserves the right to suspend or terminate Service accounts where data consumption is not characteristic of a typical commercial user of the Service as determined by the company in its sole discretion, or where it exceeds published data consumption limitations. Common activities that may cause excessive data consumption in violation of this Policy include, but are not limited to, numerous or continuous bulk transfers of files and other high capacity traffic using (i) file transfer protocol (“FTP”), (ii) peer-to-peer applications, and (iii) user generated content sites. Your business must also ensure that its use of the Service does not restrict, inhibit, interfere with, or degrade any other person’s use of the Service, nor represent (as determined by Swyft Fiber in its sole discretion) an overly large burden on the network. In addition, your business must ensure that its use of the Service does not limit or interfere with Swyft Fiber’s ability to deliver and monitor the Service or any part of its network.

If your business uses the Service in violation of the restrictions referenced above, that is a violation of this Policy and a breach of your Business Services Agreement. Swyft Fiber’s determination of the data consumption for Service accounts is final.

Violation of this Acceptable Use Policy

What happens if your business violates this Policy?

Swyft Fiber reserves the right to immediately suspend or terminate your business’s Service account and terminate the Business Services Agreement if you violate the terms of this Policy or the Business Services Agreement, or if anyone of your end users violates this Policy or the Business Services Agreement.

How does Swyft Fiber enforce this Policy?

Swyft Fiber has no obligation to monitor and does not routinely monitor the Service and/or the network for violations of this Policy. However, Swyft Fiber and its suppliers reserve the right at any time to monitor bandwidth, usage, data consumption, transmissions, and content in order to, among other things, operate the Service; identify violations of this Policy; and/or protect the network, the Service and Swyft Fiber users.

Swyft Fiber prefers to inform customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. Swyft Fiber also prefers to have customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without Swyft Fiber’s intervention. However, if the Service is used in a way that Swyft Fiber or its suppliers, in their sole discretion, believe violates this Policy, Swyft Fiber or its suppliers may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, temporary or permanent removal of content, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Service. Neither Swyft Fiber nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not Swyft Fiber’s exclusive remedies and Swyft Fiber may take any other legal or technical actions it deems appropriate with or without notice.

Swyft Fiber reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material and data on Swyft Fiber’s servers and network. During an investigation, Swyft Fiber may suspend the account or accounts involved and/or remove or block material that potentially violates this Policy. Your business expressly authorizes and consents to Swyft Fiber and its suppliers cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy. Upon termination of your business’s Service account, Swyft Fiber is authorized to delete any files, programs, data, email and other messages associated with your business’s account (and any secondary accounts).

The failure of Swyft Fiber or its suppliers to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. Your business agrees that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

Copyright

What is Swyft Fiber’s DMCA policy?

Users of the Service and copyright owners should refer to the DMCA Policy at { https://swyftfiber.com } to learn more about how Swyft Fiber handles notifications of alleged copyright infringement and its repeat infringer policy.

Revised and effective: July 1, 2025